What Does your Team (Really) Do? Lessons From Microsoft’s Windows’ Turnaround

New leaders of organizations almost always face at least one significant hurdle – understanding the intricate web of roles, projects, and methods that interact to produce its results. This combination of skills, culture, assets and processes form the bedrock on which their decisions are built and outputs achieved. This analytic challenge is especially critical in troubled organizations, where the gap between promises and actuality can be glaring. A good historical example of this is Microsoft’s Windows group turnaround.