When their “talents” prevent firms from innovating

This is unfortunately a common experience: during an executive seminar on innovation I ran for a large group, we outlined an innovation strategy based in particular on the development of intrapreneurship. We designed programs that would allow employees to develop their ideas, and defined appropriate structures and devices to make it work. Then finally came the crucial moment, when one of the participants asked the fateful question: “But do we have the people to do this?” Everyone looked appalled. The HR manager – fortunately she was present – answered, embarrassed, “Well actually, no we don’t.” Game over.